Support / FAQ

We can also help by e-mail Please be sure, you have already read our support pages (FAQ) before you contact us by e-mail. This is the only way we can help fast and efficient.

We offer support with the product Activebarcode preferably by e-mail.

Why?
The product and it's possibilities of usage are so varied that we impossibly can offer a competent telephone support. Each problem and each inquiry is absolutely different. Hence, you receive competent support directly from the developers only by e-mail.

Think about this:

• ActiveBarcode can be placed in many environments (e.g., Access, Excel, Word, C ++, Visual BASIC, Delphi, Internet etc.). Besides, these environments are used in different product versions which themselves partially also are different (e.g., Access). A question to a developing environment is of completely different kind than one question to an office product.
• You can use ActiveBarcode in the many different ways (e.g., by macro, as an object, as graphics etc.).
• Different hardware environments (e.g., printer) react differently.
• ActiveBarcode supports many different barcode types.

We must understand your individual problem or your individual question. This needs time - sometimes more, sometimes less - but it does make telephone support impossible, as you expect a quick comprehensive response there.

But, we also like to try to answer your questions by phone. English or German language only, please. Call us on weekdays between noon and 6pm under the following number: +49 1523 7214176
(We are located in the time zone UTC + 1, Germany/Europe).